Modernising electronic administration systems

At Linkroad, we supported Ayuntamiento de Barcelona in evolving and modernising its entire electronic administration ecosystem. From the notification platform to census and registry systems, as well as integrations with regional and national platforms, this project strengthened interoperability, security, and user self-management while drastically reducing service incidents. It demonstrates how public administrations can drive digital transformation to deliver faster, more reliable services to citizens.

ClientAyuntamiento de Barcelona

SectorPublic Administration

CompanyConsultia IT

Year--

Project 1

Evolution and modernisation of electronic administration systems

Objective: To modernise and optimise the Ayuntamiento de Barcelona’s electronic administration systems, ensuring operational continuity, improving interoperability, and reducing incident rates while expanding the range of digital public services.

Enterprise TransformationGovernance & ComplianceProcess Optimisation Intelligent Operations

Challenges

Guaranteeing operability and legal compliance for critical citizen services.

Migrating and renewing legacy systems while integrating with external regional and national platforms.

Ensuring maximum security and reducing risks across the administration ecosystem.

Expanding interoperable services without increasing complexity.

Our approach

Consultia IT, part of the Linkroad ecosystem, implemented a new service governance model and modernised the underlying architecture to ensure scalability and reliability. Key initiatives included migrating and renewing critical applications, enhancing interoperability with external systems, and introducing self-management capabilities for administrators. Security layers and compliance measures were reinforced throughout the platform to guarantee resilience and regulatory adherence.

Outcomes

Significant modernisation of systems and architecture.

Increased interoperability and expanded digital services.

Enhanced self-management capabilities for internal teams.

Incident levels reduced drastically, at a pace much faster than expected.

Ayuntamiento de Barcelona demonstrates how public administrations can accelerate their digital transformation by modernising electronic systems, ensuring legal compliance, and improving the citizen experience through more reliable and connected digital services.

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